Employment Opportunities

Current Job Openings:

POSITION TITLE:                  Customer Relations Evening Team Leader
REPORTS TO:                        
Director, Butler Center for Dance & Fitness
DEPARTMENT:                      
Butler Center for Dance & Fitness 
EXEMPT/NON-EXEMPT:        Non-Exempt - Permanent Part-time
                                             Hours: M-Th 4:00pm to 9:30pm, F 4:00pm to 7:30pm (hours subject to                                              schedule change and holidays)
COMPENSATION:
                  Hourly $12.50 to $14.00 an hour

Ballet Austin is a 59-year old nonprofit organization that is home to one of the largest professional contemporary ballet companies and classical ballet academies in the United States.  Led by Executive Director Cookie Ruiz and Artistic Director Stephen Mills, Ballet Austin operates as a 501(c)3, consisting of a professional ballet company, apprentice company, trainee program, ballet academy and community dance and fitness center that offers a variety of dance and conditioning classes to the general public.

POSITION SUMMARY:
The Customer Relations Evening Team Leader will be responsible for client relations, information, and transactions for both the Academy and Butler Center for Dance & Fitness during evening business hours. The Customer Relations Evening Team Leader serves as the front line for Ballet Austin Academy, the Butler Center for Dance & Fitness, and the Pilates Center, greeting customers, answering questions, cross promoting programs, selling programs, processing sales, and creating an overall customer experience of excellence. In addition, the Customer Relations Evening Team Leader will have additional facilities responsibilities to ensure the safety, security and well-being of Ballet Austin clients during evening business hours.

KEY RESPONSIBILTIES:

Customer Management
  • Creating relationships with new customers
    • Maintain knowledge of all Ballet Austin programs
    • Manage potential and new client experience at Ballet Austin
    • Provide information in response to inquiries and requests
    • Sell and cross-sell programming
  • Retaining and deepening customer relationships
    • Ensure a rewarding customer experience
    • Manage distribution of Ballet Austin information
    • Manage customer concerns and direct as needed to the director
    • Evaluate client interests and provide feedback and recommendations to director for programming
  • Sales and Client Records Management
    • Maintain comprehensive working knowledge of the Mindbody OnlineManagement System
    • Process client transactions and registrations and ensures accurate accounting of sales of classes and programs ensuring best practices
  • Project and Personnel Management
    • Supervise evening/weekend Customer Relations Assistants
    • Provide support to ensure administrative projects are completed in a timely manner
    • Manage the marketing of classes and workshops through online calendar postings
Facilities Responsibilities
  • Maintain safety and security in the Butler Dance Education Center and surrounding parking lots and student drop-off areas during evening and/or weekend hours of operation
  • Report emergencies to appropriate emergency personnel and directors as needed
    • Handle maintenance and customer concerns and complaints and report as needed
    • Ensure building is locked and secured following the evening business
MINIMUM QUALIFICATIONS:
  1. Knowledge of principles and practices of customer service and relations
  2. Ability to develop relationships, friendly, and professional in appearance and interactions
  3. Excellent verbal communication, phone skills, and interpersonal skills
  4. Ability to demonstrate diplomacy and tact in all interactions as well as the ability to work successfully in a busy open office environment and manage multiple tasks simultaneously
  5. Dependable, reliable, and on time
  6. Ability to manage accounting transactions accurately
  7. Computer aptitude and data base experience
  8. Ability to make decisions with good judgment
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:
  1. College degree is preferred
  2. Knowledge of dance and fitness preferred
  3. Spanish language proficiency
  4. Experience with the Mindbody Online Management System
  5. CPR/ADE certified
To apply, please send resume, completed background verification form and completed application to:
Vicki Parsons - CONFIDENTIAL Ballet Austin
501 W. 3rd St.
Austin, Texas 78701

Or scan and email to: vicki.parsons@balletaustin.org
DOWNLOAD APPLICATION FORM

POSITION TITLE:                  Resident Instructor of Dance
REPORTS TO:                        
Director of Academy
DEPARTMENT:                      
Academy 
FULL-TIME POSITION:         
Full-Time; 34-week Academy school year, 6-week Summer Intensive
EXEMPT/NON-EXEMPT:        Exempt
COMPENSATION:                   
Commensurate with experience

Ballet Austin is a 59-year old nonprofit organization that is home to one of the largest professional contemporary ballet companies and classical ballet academies in the United States.  Led by Executive Director Cookie Ruiz and Artistic Director Stephen Mills, Ballet Austin operates as a 501(c)3, consisting of a professional ballet company, apprentice company, trainee program, ballet academy and community dance and fitness center that offers a variety of dance and conditioning classes to the general public.

POSITION SUMMARY:
The Resident Instructor of Dance will teach ballet technique and related styles (pointe, variations, partnering) to Ballet Austin Academy Lower and Upper School students at the beginning, intermediate and advanced levels; the position also maintains a commitment to teaching the core curriculum and syllabus prescribed by Ballet Austin artistic staff (influenced by the teaching of Truman Finney and Marcia Dale Weary).

The successful candidate will demonstrate ballet as a first language, work well in a collaborative work environment, be committed to a cohesive approach to training, and exhibit a breadth of understanding of newer disciplines in addition to classical ballet.

KEY RESPONSIBILTIES:

  • Teach in the Academy as determined by the Academy Director
  • Teach in the Summer Intensive Program as determined by the Academy Director
  • Participate in ongoing teacher training and professional development as determined by the Curriculum Director
  • Participate in student evaluations as determined by the Academy Director
  • Participate in student rehearsals/performances as determined by the Academy Director

QUALIFICATIONS:

  • Evidence of excellence in ballet technique
  • Demonstrated experience in pedagogy in a variety of teaching methods
  • Evidence of professional career as an instructor and/or substantial professional teaching experience

PREFERRED START DATE: On or before September of 2016
TO APPLY: Please send letter of application and resume, three current letters of recommendation and list of references to:

William Piner
Academy Director
Ballet Austin

501 W. 3rd Street
Austin, TX 78701
512.501.8704, ext.123
bill.piner@balletaustin.org

Review will begin immediately and will continue until the position is filled.

Ballet Austin is committed to enhancing the diversity of our student body, faculty and staff. Hiring and other employment-related decisions are made on the basis of an individual's qualifications, past experience, overall performance and other employment-related criteria. It is the policy of Ballet Austin to provide equal opportunities for employment and advancement for all individuals, regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.


 
 
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