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General Ticketing FAQs

The Nutcracker FAQs

Season Ticket FAQs

How do I get to the Joe R. and Teresa Lozano Long Center for the Performing Arts?

Where do I park at The Long Center?

Where is the Michael & Susan Dell Hall?
How can I purchase single tickets to Ballet Austin productions?
Is there a seating chart online?
Can I exchange my single tickets?
What if I need wheel chair seating?
Is there handicap parking available?

What if I need other accessible services like listening devices or Braille programs?
Are there elevators at The Long Center?
When should I arrive?
Do small children and infants need tickets?
Will my tickets be mailed to me?
Where is Will Call?
What age is appropriate for the ballet?
Does Ballet Austin offer any discounts?
What is the Dress Code?
How long are the ballets?

How do I get to the Joe R. and Teresa Lozano Long Center for the Performing Arts?

From the South, I-35 

Take I-35 North
Exit Riverside Drive and head West (left)
The Long Center is on the left just past the intersection at South First
 

From South MOPAC (Loop 1)

Take MOPAC (Loop 1) North
Exit 1st Street, and follow 1st street bridge across Lady Bird Lake
Turn right onto Riverside Drive, follow the traffic circle around,
The Long Center is on the right, just before the intersection at South First


From the North, I-35 

Take I-35 South
Exit Riverside Drive and head West (right)
The Long Center is on the left just past the intersection at South First

From North MOPAC (Loop 1)
Take MOPAC (Loop 1) South
Exit 1st Street, and follow 1st street bridge across Lady Bird Lake
Turn right onto Riverside Drive, follow the traffic circle around,
The Long Center is on the right, just before the intersection at South First

Click here for map.

Where do I park at the Long Center?

When attending events at the Long Center please remember that the parking facilities are available for all other events at Palmer Events Center and Lady Bird Lake so please give yourself more time than you think you will need to get to the hall. More information on parking is available here.

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Where is the Michael & Susan Dell Hall?

The Michael & Susan Dell Hall is the 2400 seat venue located inside The Long Center. 

How can I purchase single tickets to Ballet Austin productions?
You can purchase online at www.tickets.balletaustin.org, by phone or in person at the Ballet Austin Box Office (hours M-F 10am - 6pm). Tickets for season productions typically go on sale 6-8 weeks prior to the performance.

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Is there a seating chart online?
Yes, click here

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Can I exchange my single tickets?
All sales are final. There are no exchanges or refunds on single tickets.  Season ticket holders may exchange tickets.  Ask the Box Office on official rules for season ticket exchanges.

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What if I need wheel chair seating?
There are wheelchair accessible seats on every level of the Michael & Susan Dell Hall located inside The Long Center and the AustinVentures StudioTheater.  These seats may be purchased online at www.tickets.balletaustin.org, by phone or in person at the Ballet Austin Box Office (hours M-F 10am - 6pm). When purchasing online, please note that wheelchair accessible seats are marked as such in our online ticketing system and seat maps.

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Is there handicap parking available at The Long Center?
Fifteen (15) minute temporary parking is located in the Keller Williams Circular Drive, directly in front of the Long Center.  You are allowed to park there to pick up your tickets, make a quick drop-off, or inquire about upcoming events at the 3M Box Office. Handicapped parking is also available in the Palmer Events Center Garage (and at the Valet drop-off during events/performances). All parking is at a first come first serve basis so please give your self more time than you think you will need.

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What if I need other accessible services like listening devices or Braille programs?
To request Sign Interpretation, Audio Description, Braille or Large Print Programs for performances at The Long Center, call The Long Center at 512.474.LONG no less than two weeks before the event date.  Services are not guaranteed for all events, but every effort is made to accommodate each request. Courtesy wheelchairs and Infrared Assistive Listening Devices are available free of charge at Guest Services coat check. For other accessibility questions, please contact the Long Center Guest Services office at 512.457.5171.

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Are there elevators at The Long Center?
Yes, there are elevators located on the east side of the building.

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When should I arrive?
Ballet Austin encourages all patrons to arrive at least 30 minutes before the start of the performance. Late seating may vary from performance to performance.

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Do small children and infants need tickets?
Yes. Every one regardless of age needs a ticket. If the child will be sitting in your lap and not in a seat of their own you can purchase a lap ticket at the door. A lap ticket is the least expensive ticket for that performance.

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Will my tickets be mailed to me?
Yes, unless you request them to be held at the box office. Tickets ordered the week of the performance will be held at the box office regardless.

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Where is Will Call?
At The Long Center Will Call is located on the north-east side of the building on the ground level outside windows on the left as you are facing the building.

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What age is appropriate for the ballet?
You are the best judge for what your child is ready for but generally we recommend anywhere from 3-99 yrs old. However, if your child has difficulty sitting through a movie, as a courtesy to other patrons you might want to make other arrangements.

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Does Ballet Austin offer any discounts?
Yes. Students and Seniors receive 10% off individual tickets. We also offer discounts for groups of 10 or more. Click here for more information. Students may also take advantage of our Student Rush tickets that allow students with a valid college ID to purchase 2 tickets to any show up to 1 hour before curtain for only $10 each.  Subject to availability.

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What is the Dress Code?
Patrons are free to wear whatever best "suits" them. Some folks dress for a formal occasion, while others choose to remain casual. Most fall somewhere in between.

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How long are the ballets?
Time can vary, but each ballet is usually about two hours long including intermissions.

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The Nutcracker FAQS

When is The Nutcracker?
How much are tickets to The Nutcracker and how do I buy them?
Where is The Long Center?
What if I need special assistance?
Does The Long Center have an elevator?
What age is appropriate for a child to attend The Nutcracker?
How long is The Nutcracker?
What is the Dress Code?

When is The Nutcracker?
December 6-23, 2014

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How much are tickets to The Nutcracker?
Tickets prices are $75, $64, $50, $39, $25, and $15 (not including service fees). Tickets may be purchased in person at The Ballet Austin Box Office, online here or by calling 512.476.2163.

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Where is The Long Center?

From the South, I-35

Take I-35 North
Exit Riverside Drive and head West (left)
The Long Center is on the left just past the intersection at South First
 

From South MOPAC (Loop 1)
Take MOPAC (Loop 1) North
Exit 1st Street, and follow 1st street bridge across Lady Bird Lake
Turn right onto Riverside Drive, follow the traffic circle around,
The Long Center is on the right, just before the intersection at South First

From the North, I-35
Take I-35 South
Exit Riverside Drive and head West (right)
The Long Center is on the left just past the intersection at South First

From North MOPAC (Loop 1)
Take MOPAC (Loop 1) South
Exit 1st Street, and follow 1st street bridge across Lady Bird Lake
Turn right onto Riverside Drive, follow the traffic circle around,
The Long Center is on the right, just before the intersection at South First

Click here for map.

Where do I park at the Long Center?

When attending events at the Long Center please remember that the parking facilities are available for all other events at Palmer Events Center and Lady Bird Lake so please give yourself more time than you think you will need to get to the hall. More parking information available here.

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What if I need special assistance?
To request Sign Interpretation, Audio Description, Braille or Large Print Programs, call The Long Center's Box Office at 512.474.LONG no less than two weeks before the event date.  Services are not guaranteed for all events, but we will make every effort to accommodate each request. Courtesy wheelchairs and Infrared Assistive Listening Devices are available free of charge at Guest Services coat check. For other accessibility questions, please call the Long Center Guest Services office at 512.457.5171.

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Does The Long Center have an elevator?
Yes, there are elevators located on the east side of the building.

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What age is appropriate for a child to attend The Nutcracker?
You are the best judge for what your child is ready for but generally we recommend anywhere from 3-99 yrs old. However, if your child has difficulty sitting through a movie, as a courtesy to other patrons you might want to make other arrangements.

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How long is The Nutcracker?
It is approximately 2 hours long.

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What is the dress code?
There is no dress code. Patrons are free to wear whatever best “suits” them. Some folks dress for a formal occasion, while others choose to remain casual. Most fall somewhere in between.

 


Season Ticket FAQS

Can I exchange my season tickets?
If I buy additional tickets will they be next to the ones I already have?
Can I exchange my extra tickets?
What if I miss my scheduled performance?
Can I donate my tickets back to Ballet Austin for a tax credit?
How do I get to The Long Center and where do I park?

How do I get to the Ballet Austin Box Office?

Can I exchange my season tickets?
Yes! One of your benefits as a season ticket holder is the ability to exchange tickets. It is important that we receive your original tickets.

Exchanges must occur 24 hours prior to the performance you wish to exchange out of. We cannot exchange your tickets if the performance has already passed.

 

To exchange your season tickets you can mail them to Ballet Austin // 501 W. 3rd Street// Austin, Texas 78701. Include a note letting us know what you would like to exchange them for and we will mail your new ones back to you. Exchanges made the week of performance will be held at will call for pick up. You can also exchange in person at our Box Office// 501 W. 3rd Street. Mon-Fri from 10am-6pm.

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If I buy additional tickets will they be next to the ones I already have?
We will make every effort to secure seats next to your current seats; however, this is not always possible. We have other season ticket holders and donors who may already occupy the seats next to yours. If you must have your seats together you may need to exchange out of your regular seats to a place where we can seat you all together.

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Can I exchange my extra tickets?
Yes. The same rules apply to the extra tickets you purchased as your season tickets.

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What if I miss my scheduled performance what can I do?
If you miss your scheduled night and the run of that ballet has not yet ended, you can bring your expired tickets to the box office window at the performance hall and we will do our best to seat you. Please note: You may or may not be seated in your regular section.

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Can I donate my tickets back to Ballet Austin for a tax credit?
Yes. You must make the donation 48 hours prior to the performance your tickets are good for. A tax credit letter will be mailed to the address we have on file. Please contact the Ballet Austin Box Office directly for further instructions. Please Note: We will not issue a tax credit for any ticket return at door on the night of performance.

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How do I get to The Long Center and where do I park?

From the South, I-35
Take I-35 North
Exit Riverside Drive and head West (left)
The Long Center is on the left just past the intersection at South First

From South MOPAC (Loop 1)
Take MOPAC (Loop 1) North
Exit 1st Street, and follow 1st street bridge across Lady Bird Lake
Turn right onto Riverside Drive, follow the traffic circle around,
The Long Center is on the right, just before the intersection at South First

From the North, I-35
Take I-35 South
Exit Riverside Drive and head West (right)
The Long Center is on the left just past the intersection at South First

From North MOPAC (Loop 1)
Take MOPAC (Loop 1) South
Exit 1st Street, and follow 1st street bridge across Lady Bird Lake
Turn right onto Riverside Drive, follow the traffic circle around,
The Long Center is on the right, just before the intersection at South First

Click here for map.

Where do I park at the Long Center?

When attending events at the Long Center please remember that the parking facilities are available for all other events at Palmer Events Center and Lady Bird Lake so please give yourself more time than you think you will need to get to the hall. More parking information available here.

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How do I get to the Ballet Austin Box Office?
We are located at 501 W. 3rd Street in the heart of the 2nd street district.  This is downtown so parking can be challenging. Click here for suggestions

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